Frequently Asked Questions

• ORDERS & PAYMENT

What payment methods are accepted? Bank cards and Google Pay.

Do I receive an order confirmation? Yes, you will receive an automatic confirmation email after your purchase.

Can I cancel or modify my order? Contact me quickly via DM on instagram or by email nectaryshop@gmail.com

• PRODUCTS

What sizes of posters are available? Posters are offered in several formats (A6, A5, A4, A3.)

Are the posters printed in France? Yes, a local company (Alsatian) takes care of the printing.

Are the keychains durable? Yes, the keychains are designed to last, with quality materials and a fine finish.

Do you offer custom orders? Yes, for any request for custom illustration, contact me by DM on instagram.

• DELIVERY

What are the delivery times? Orders are generally delivered within 5 to 7 business days.

Do you ship internationally? Check the delivery options when you order or contact me for specific destinations.

How can I track my order? You will receive a tracking number by email as soon as your order is shipped.

What to do if my package is lost or damaged? Contact me immediately by email with your order number.

• RETURNS & REFUNDS

Can I return an item? Yes, you have 14 days after receipt to return a non-customized item in its original condition.

How to proceed with a return? Contact me by email at nectaryshop@gmail.com

When will I be refunded? The refund is made within 14 days after receipt of the returned product.

Are return costs my responsibility? Except in case of defect or error on my part, return costs are borne by the customer.